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Community Shop Assistant (Union Street - City Centre)

Prince & Princess of Wales Hospice
VO104815

I want to volunteer

Location

Union Street Hospice Shop
Glasgow City Centre

About PPWH Shops

The Prince & Princess of Wales Hospice runs a network of vibrant retail shops across Glasgow, helping to raise vital funds to support people living with life-limiting illnesses and their families. These shops offer high-quality pre-loved clothing, accessories, homeware and unique finds, all while promoting sustainability and community connection. Our shops are friendly, welcoming spaces where volunteers play a key role in delivering great customer experiences and ensuring every donation makes a difference. By joining our new Union Street shop, you’ll be part of building something special.

About the Role

We’re looking for friendly and reliable Retail Volunteers to help launch and support our brand-new Hospice Shop on Union Street, Glasgow. Our shops play a vital role in funding specialist hospice care across Glasgow, and volunteers are at the heart of everything we do.

As a Retail Volunteer, you’ll help create a warm, welcoming, and organised shop environment for customers, donors, and supporters. Whether you're on the shop floor greeting customers or helping behind the scenes with donations, your time will directly support the work of the Hospice.

What You’ll Do

Typical volunteering activities include:

Giving customers a warm and friendly welcome
Assisting with sales and serving on the till (full training provided)
Sorting, organising, and preparing donated items for the shop floor
Creating eye-catching displays and helping merchandise stock
Keeping the shop clean, tidy, and safe for everyone
Helping accept donations and thanking donors
Supporting safe customer flow in a busy city-centre environment
Working alongside shop staff and other volunteers as part of a supportive team

When We Need You (Suggested Timings)

We offer flexible volunteering to suit you.

Typical shifts include:

Morning: 10:00am &ndash; 1:00pm
Afternoon: 1:00pm &ndash; 4:00pm
Full day (optional): 10:00am &ndash; 4:00pm

You can volunteer:

Once a week
Once a fortnight
Or on a flexible, ad-hoc basis

Most volunteers give 2–3 hours per week, but any time is welcomed.

The shop will be open Monday–Saturday, with occasional Sunday trading during busy periods.

How We Will Support You

Volunteers at PPWH are fully supported by our staff and volunteer team. We provide:

Comprehensive induction

Including:

Welcome briefing
Introduction to PPWH and the retail team
Shop tour and meet-and-greet
Health &amp; safety orientation
Role overview tailored to your interests

Full training

You’ll receive training in:

Customer service
Till and card-machine use
Donation handling
Display &amp; merchandising
Shop safety procedures
Emergency protocols
Manual handling (if needed)

Ongoing supervision & support

A named Shop Manager and Assistant Manager will support you each shift
Regular check-ins to see how you&rsquo;re getting on
Open-door approach &ndash; ask questions anytime
Opportunities to learn new tasks at your pace

Expenses & wellbeing

Travel expenses reimbursed (in line with PPWH volunteer policy)
Breaks provided during longer shifts
A friendly, supportive environment where volunteers are valued

Development opportunities

Confidence building
Retail skills for your CV
Chance to take on additional responsibilities if you wish
Invitations to volunteer celebration events

If you are interested, please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out, then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org

Follow this link to apply online: Volunteer Application | The Prince & Princess of Wales Hospice

After You Hit "Apply"

Confirmation email sent.
Follow-up contact (email or call) to arrange a chat.
Induction session at the location
Start volunteering with agreed-upon shift times.

If you are interested, please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org.

Experience required

You don’t need experience – just a positive attitude and a willingness to help.
This role is a great fit if you are:
Friendly, approachable, and enjoy chatting with people
Reliable and willing to work as part of a team
Happy to follow shop procedures, including basic health & safety
Interested in retail, fashion, charity work, or customer service
Someone who enjoys working in a busy retail environment
Looking to develop your confidence, skills, or CV

Travel details

By Train:
Glasgow Queen Street Station is just a 2–3 minute walk away. Exit the station onto Queen Street and walk south to number 54.

By Subway:
Buchanan Street Subway Station is about a 5-minute walk. Exit onto Buchanan Street, head toward George Square, then turn onto Queen Street.

By Bus:
Many city centre buses stop near George Square or Buchanan Street. From there, it’s a short walk to Queen Street.

By Car:
Drive into Glasgow City Centre and follow signs for Queen Street or Geo

I want to volunteer